What is required when checking in my pet?

A: (1) The most important item to bring is proof of current vaccinations from your vet. This includes Rabies, Distemper/Parvo and Kennel Cough. No pet is allowed to enter our boarding facilities without current vaccinations.

(2) We would also like to know your itinerary with phone numbers while your pet is boarding. We want to be able to reach you in case we have a question regarding the care of your pet. As a last resort, we will take the number of a family member or friend, but our preference is to be able to reach you directly.

(3) While entering and exiting the kennel, your dog must be on a leash and under your control at all times.

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Q: Can I bring my pet’s personal bedding?

A: For sanitary reasons we ask that you let us provide bedding for your pet. We provide a thick rubber mat along with our own very comfortable machine washable lambswool type bedding. We would be happy to show you upon request.

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Q: Can I bring toys and treats for my pet?

A: Yes, we encourage you to bring 1 or 2 toys and treats for your pet. We do have a “no rawhide” policy but have dog friendly treats available in our lobby display.

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Q: Do I need to bring my pet’s own food?

A: No, we provide everything necessary to feed your pet including high quality dry and semi-moist foods. All stainless steel food and water bowls are also provided. You need to provide the food if your dog is on a special or veterinarian prescribed diet. Please provide food in ziplock bags or plastic containers. No bags will be accepted.

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Q: Is there someone on the premises to care for my pet in the evening, weekend and holidays?

A: Our staff is on duty tending to our canine and feline guests 7 days a week , including holidays.

The owners also live on the premises.

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Q: What happens when there is an emergency medical problem?

A: We rely on several excellent veterinarians that are close in proximity to our facility, along with an emergency facility that is open all night and on holidays. We treat every guest as we would our own and will provide them with the best attention available.

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Q: Is the kennel area heated and air conditioned?

A: We have a forced air heating system for the winter and air conditioning for the summer along with fans and air exchangers. Your dog or cat will stay comfortable despite the weather outside. In colder weather, dogs are closed in at night so that they will stay warm and draft free. We also have radiant heat in the floors of the kennel.

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Q: I have two or more dogs. Can they stay together?

A: Yes, as long as your dogs get along together they can share the same indoor/outdoor run. We have two different size runs and will select the one best suited to your dogs. You can indicate your preference when you make your reservation or when you tour the facility.

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Q: My dog does not like to potty when confined in his run. Will this be a problem?

A: No, the runs are checked and cleaned several times a day. If we notice that your dog is not going potty in his run we will make sure your pet is placed in the play yard a few times a day to do his business.

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Q: Will my pet come home with fleas?

A: No, we do not send pets home with fleas. Upon check in, pets are inspected thoroughly. If fleas or evidence of them are found we treat prior to entering the kennel or cattery. We also have a certified groomer on staff that will groom or bathe your pet on your request.

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Q: Do you provide pick-up and delivery services?

A: Yes. Charges are based on travel distance and need to be scheduled in advance.

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Q: When is your kennel open?

A: We are open Monday thru Saturday,
9:00 AM– 5:00 PM and Sundays 9:00-11:00 AM.
We can accommodate emergency drop off or late pick-up after hours. There is a fee for this service.

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